ISO Quality Policy

Among our domestic and international clients are leading corporations and organisations such as OTP Bank, Magyar Telekom, T-Systems, 4iG, Yettel, Magyar Bankholdig, K&H Bank, Erste Bank, and the Hungarian National Bank.

We believe that the solutions we provide significantly improve our clients’ efficiency and revenue-generating capabilities. Our goal is not only to follow, but to anticipate and anticipate user needs.

In the HRBest competition, ShiwaForce.com Zrt. won the top prize in the “Futureproof Organizations” category and was the only Hungarian company to be named one of the most innovative solutions by Bloomberg Grow Forum for a product it developed in-house, as well as being recognized in the Deloitte Fast 50 ranking.

ShiwaForce.com Zrt. is committed to implementing an integrated management system based on the MSZ EN ISO 9001:2015 and MSZ ISO/IEC 27001:2014 standards to provide its customers with high quality products and services at all times, on time, ensuring the secure management of the information it receives during the provision of services and the production of products.

Our principles:

• Our products and services meet all customer needs;

• Our products and services meet all applicable legal requirements;

• We constantly monitor changes, risks and opportunities in the internal and external environment in order to design and develop the services provided and the products manufactured with these in mind;

• We only use suppliers with appropriate guarantees.

To achieve our principles:

• We have defined our business, governance and support processes;

• We monitor and improve our processes and systems to provide efficient and high quality service to our customers;

• We manage the data provided by our customers and business partners in secure, audited systems, ensuring the confidentiality, integrity and availability of information at all times;

• We are constantly engaged in research and development;

• We select our staff with a strong focus on high skills, support their training and continuously improve their knowledge;

• We encourage our staff to comply with quality and safety requirements and to follow the rules;

• We keep our customers’ needs and legal requirements in mind when developing our services and products;

• We select our suppliers and subcontractors to fully comply with quality and safety requirements;

• We ensure the adequacy of our integrated management system through regular external audits, correcting any deficiencies identified as soon as possible (taking into account risks, cost-effectiveness);

• In developing the processes of our integrated management system, we strive to take into account new technological opportunities;

• We communicate extensively with all stakeholders in the planning and implementation of our activities;

• We strive to improve competitiveness by reducing costs while meeting customer needs.

In order to implement our policy, we keep our employees, current and prospective partners informed of our principles.

For us, customer focus means conducting our business in compliance with our internal rules, contracts and legal obligations, and in a long-term partnership with our clients. The loyalty of our highly qualified staff is the basis for the effective achievement of our quality objectives, and we are constantly improving our management system with the cooperation of our employees.

We also expect our suppliers and subcontractors to be committed to the above guidelines and to contribute to the achievement of our objectives through their actions.